Complaints procedure

Copyright © 2025 Portman Healthcare.

Portman Healthcare (Group) Limited is registered in England & Wales with registration number 11396754 trading as PortmanDentex consisting of Portman Healthcare Ltd registered in England & Wales: 06740579, Dentex Healthcare Group Limited registered in England & Wales: 0911470 4 and Dentex Clinical Limited registered in England & Wales: 11513275.

Registered office for all entities: Rosehill, New Barn Lane, Cheltenham GL52 3LZ. Portman Healthcare Limited is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.

Portman Healthcare Limited (FRN: 1031516) acts as a credit broker not a lender. We can only introduce you to Secure Trust Bank T/A V12 Retail Finance Limited (FRN: 679653) who may be able to offer you finance facilities for your purchase. We will only introduce you to this lender. We do not receive any commission for introducing customers to a finance provider. Credit is provided subject to affordability, age, and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.